These terms apply when you request a quote from, book with, or buy a membership from Shark Exterior Cleaning, doing business as Shark Exterior ("we," "us"). By booking a service or buying a membership, you agree to them. If anything here is unclear, call us at (402) 309-0128 — we're happy to explain.
1. Quotes & pricing
- Online quotes are estimates based on the details you give us. We confirm your final price before any work begins.
- If the job is meaningfully different from what was described (for example, more windows, extra stories or heavy buildup), we'll tell you the updated price before we start. You can decline without charge.
- Bundle savings apply when the bundled services are completed during the same visit: 10% off the visit total for 2 services, 15% off for 3 services and 20% off for 4 or more. Bundle savings can be combined with membership savings.
2. Scheduling, access & weather
- Please give us access to the areas being cleaned, secure pets, and let us know about gate codes or anything fragile.
- Exterior work depends on the weather. If rain, wind or freezing temperatures make work unsafe or ineffective, we'll reschedule at no charge.
- You can reschedule or cancel a visit for free with at least 24 hours' notice.
- Weather-related reschedules are always free.
3. Memberships (prepaid plans)
Our Monthly, Quarterly and Bi-Annual memberships are paid once, upfront — no recurring charges and no surprise card payments. Prefer not to commit to a plan? Book a one-time cleaning instead. Every membership starts once you sign a service agreement that lists your plan, services and price.
- What's included: the number of cleanings listed for your plan, at the scope in your service agreement, within 12 months of your first membership cleaning. Each cleaning is discounted by the amount listed for your plan.
- Payment: the full discounted total for the year is due when you sign up.
- Scheduling: we spread your visits across the year and remind you before each one. Visits delayed by weather or by us are extended past the 12 months so you never lose a cleaning.
- Unused visits: visits you choose not to schedule within the membership year expire and aren't refunded.
- Changes in scope: added services or areas are quoted separately (and still get any bundle savings that apply).
- Renewal: memberships do not renew automatically. We'll reach out before yours ends so you can renew if you'd like.
- Moving: if you sell your home, you can transfer the remaining visits to the new owner or get a refund for unused visits (see below).
4. Cancellations & refunds
One-time cleanings
- Cancel or reschedule for free with at least 24 hours' notice.
- Cancellations with less than 24 hours' notice, or visits where our crew arrives and can't access the work area, may be charged a $50 late-cancellation fee.
- Weather-related reschedules are never charged.
Memberships
- Changed your mind? Cancel within 14 days of purchase, before your first cleaning, for a full refund.
- After your first cleaning: you can cancel at any time. Because membership pricing depends on completing the full plan, we refund the amount you paid minus our regular (non-member) price for the cleanings already completed. If that amount is zero or less, no refund is due and no extra charge applies.
- Example: you prepay $800 for a Quarterly plan whose regular price is $300 per cleaning. After two cleanings you cancel: $800 − (2 × $300) = $200 refunded.
- Selling your home? Transfer your remaining cleanings to the new owner, or cancel and we'll refund your unused cleanings at your member price — no penalty.
- Refunds go back to the original payment method, usually within 10 business days.
- If we can't continue service (for example, we can't safely access the property), we'll refund the unused portion of your membership in full.
5. Our guarantees
7-Day Rain Guarantee
On services and plans that include it, if rain leaves spots on the exterior windows we cleaned within 7 days of your cleaning, let us know and we'll re-clean the affected exterior windows free. It doesn't cover sprinklers, construction dust, storm debris or other damage that isn't normal rain spotting.
Satisfaction guarantee
If something isn't right, tell us within 48 hours of your service and we'll come back to make it right at no charge.
6. Your property
- We're fully insured and take care around your home, landscaping and belongings.
- We aren't responsible for pre-existing conditions, including failed window seals, scratched or etched glass, loose or brittle screens, oxidized or damaged siding and gutters, or loose fixtures.
- If you believe something was damaged during service, please tell us within 48 hours so we can look into it.
7. Payments
- Single visits are due when the work is completed.
- Memberships are due in full at signup.
- If a payment fails, we'll contact you before any further service is scheduled.
8. Text messages
If you opt in on our quote form, we may text you about your quote, appointments, reminders, and — if you agreed — occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or call (402) 309-0128. Consent to receive texts isn't a condition of purchase. Carriers aren't liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.
9. Changes & contact
We may update these terms from time to time; the date at the top shows the latest version. Changes won't reduce what's included in a membership you've already paid for. Questions? Call or text (402) 309-0128.
